Refund and Returns Policy

Get an unlimited and easy return or exchange with KOD Store.

If you change your mind about your product, KOD Store is here to help.

Refund and Returns Policy:

• You can return purchases within 14 days from the date of delivery of the goods.
• We offer to return or exchange all Online purchases in our KOD Store in Budva.
• For refund of product, an original KOD Store receipt or Invoice must be provided by the customer. Bank transaction does not count as receipt.
• If you wish to return a product that is damaged or used or damaged packaging, we reserve the right to decline the refund.
• Goods that have close contact with the body cannot be returned.
• Note that the right of return is void for commercial purposes. It is therefore not possible to withdraw from a purchase that has been bought in a commercial context. This applies as soon as you have shopped as a business or on a behalf of a business.  

How to return a Parcel Delivery or a Cargo Delivery

If you wish to return your Parcel or Cargo delivery, we can offer you two solutions:

1. KOD Store can collect your order on your home address

As long as your order complies our return policy above KOD Store can arrange to collect your order with your online invoice on your address. Just contact our Customer Service and we will have that arranged right away. Please note that the original shipping cost is non-refundable and shipping back to the store is chargeable.

2. Return your product/delivery in our store

Take your product/delivery back to one of our stores together with your online invoice, and return your product/delivery or exchange it another product that suits you better.

How to return a store purchase

Take your product back to our store together with your original KOD Store receipt, and return your product or exchange it to another product that suits you better.

Cancellation of the order prior to receipt

If you wish to cancel your online order before the order have been delivered, all you have to do is contact our Customer Service.

Our customer service will help you with the cancellation or handle the necessary arrangements and refunds.

If you reject your delivery you will not be charged extra for the return of the order.

Claims

If your item arrives damaged or are faulty please contact KOD Store Customer Service. 

Please note that as a customer you have five (5) working days in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods. 

How to Exchange or Replace an item

Take your small item to a KOD Store to arrange an exchange or replacement with our staff or contact customer service email. For large items, please contact KOD Store Customer Service for further advice. 

If an item was defective at the time of sale, you have the right to exchange it for a new one; alternatively, we will attempt to repair the item. Your claim must be made within a reasonable period of time once the defect has been detected. 

The item must either be returned to the KOD’s store or sent to one of the addresses specified by KOD Store Customer Service along with a print-out/copy of the invoice and a description of your claim. 

If you decide to return an item, you can arrange its shipment by contacting KOD Store Customer Service. 

You will be responsible for paying the shipping costs in connection with the return. However, if your claim is made promptly and the item in question is found to be defective, we will additionally reimburse you any postage or shipping costs. 

If you wish to have your purchase refunded, this can be made at offline KOD Store. Alternatively, we can refund the purchase amount to the card used to make the payment.

• Does your product have a quality defect?
• Are parts missing in your order?
• Has the order been subject to transport damage?
• Do you have other claim related issues?

Contact KOD Stores and bring along your receipt as proof of purchase. Alternatively, you can contact KOD Store Customer Service. Write to us and attach an image of the defect/issue. Please enter your order number to minimize processing time.

Please note that the complaint must be made within a reasonable period of time from the time you identify the error. 

If KOD Store approves the claim we will cover all costs related to the original order or offer you a replacement product.