Privacy Policy

It is important to us that you are safe when shopping on kodstore.me.

The personal data that we collect will be stored by KOD Studio Doo in Montenegro. It is stored securely with our hosting partners.

At any time you can:

• lodge a complaint with a supervisory authority;
• request access to and rectification or erasure of the personal data;
• restrict or object to the processing of personal data;
• request data portability, if relevant.

You can obtain further information on the personal data which KOD stores and processes about you by contacting KOD Store Customer Service.

At KOD Concept Store, we are committed to complying with current rules and laws for good marketing. If you have consented to any of the below services, we reserve the right to send you updates to our Terms and Conditions regardless of whether or not you have withdrawn your consent. We will not send you any other type of information.

Collection and Processing of Personal Data

KOD Store collects data:

• when you visit and shop on kodstore.me:
• over the phone or at our store;
• when you take part in surveys, competitions or promotions;
• when you contact our customer services team in store, online or over the phone;
• when you create a user profile on kodstore.me;
• when you sign up to newsletters;
• when you leave a review on our products.

What type of information does KOD Store collect

For the purpose of online commerce and customer satisfaction, targeted online marketing, improvements of our products and services, administrative and internal business purposes. KOD Studio Doo, can collect and process the following personal data about you:

• your name;
• your address;
• your telephone number;
• your email address;
• the IP address from which you are making your purchase;
• company.

All data will be treated as confidential information. KOD Store’s processing of personal data relies on the following legal basis:

• Necessity for the performance of a contract to which the data subject is a party (e.g. purchase on kodstore.me)
• Processing is necessary for compliance with a legal obligations laid upon KOD Studio Doo (e.g. to comply with bookkeeping acts)
• Processing is necessary for the purposes of the legitimate interests of KOD Studio Doo (e.g. internal business purposes, such as enhancing our site or improving our services and products and fraud detection)
• Your consent (newsletters, register user)

We use your email address as a link in the completion of your orders and for the purpose of surveys. If you would like to receive our newsletter, it requires consent from you.

We do not use your telephone number to contact you for sales calls. You will only be contacted by us by telephone if there is a problem with your order and/or to obtain information about your delivery.

Your personal data may be used in the event of a police investigation, as we report fraudulent payments to the police. We share account and other personal information when we find it necessary in order to comply with applicable laws and to prevent theft and fraud, e.g. in connection with credit cards.

KOD Store only transfers personal data to carriers related to the delivery. If necessary, KOD Store transfers personal data to relevant goods suppliers. KOD Store does not transfer, sell or in any other way make your personal information accessible to other third parties.

We will only store your personal data for as long as it is necessary for the purposes described in this Privacy Policy. The retention periods depend on type of the data and the reason why we collected and stored your data to begin with. We are constantly reviewing our retention periods, taking into account our reasons for processing your personal data and the legal basis for doing so.

Payment on kodstore.me

When you shop on kodstore.me, the payment is made via a secure connection, which ensures that your payment information cannot be accessed by an unwelcome third party.

When you shop in KOD Concept Store in Budva

We use video surveillance in our stores. We do so to ensure security for our employees, prevent crime, and to provide evidence and thereby information for use by police investigations in case of any criminal activities. The video recordings are stored in secure environments and with limited access by security personnel.

Cookies

We aim to offer a user-friendly website with relevant information. That is why we use technologies to collect and process information about the use of our website. We collect this information via so-called cookies. A cookie a small text file that is stored on your computer. Among other things, this means that our website remembers you, when you return to it, and that we can create a statistic showing how you and other users behave on the website.

We also use cookies from various partners to give us insights in what parts of our website the users visit. 

You can delete cookies at any time. On aboutcookies.org you can find a guide how to do it in different browsers. Your cookie settings will automatically be deleted after 12 months.

Please note that there are parts of kodstore.me that you are only able to use, if your browser is set to accept cookies.

Some of the information that we collect can be published in anonymized form e.g. as information about the amount of users on the website. Information about our customers is an important part of our business and we do not sell or share this information with others unless you have consented us to do so.